Privacy and Security Policy Statement
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| We respect your interests for information privacy and security. Our web
site is actively maintained with up to date security measures to protect
your information that you provide us. Our interest is in only supplying
you a quality product and service; we will not use your information for
other purposes. |
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The information you provide us is retained solely for the purposes so we
can process your order and provide our best service to you.
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| In regards to credit card information we maintain PCI DSS (Payment Card
Industry Data Security Standard) compliance. Our website shopping cart
is Visa approved and PABP Certified. Our web servers are regularly
scanned to ensure our security measures comply with PCI standards. |
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| We securely encrypt credit/debit card information you provide and pass this into the banking system so your payment can be processed. When you choose other payment methods such as eCheck type payments we need to pass your bank details that you provide and your billing address and contact details to that payment processor so they may confirm directly with you by phone call or other means that you authorise this payment. When your order is shipped we update the payment processor with a shipping confirmation in case you contact them about the payment. We do not disclose any details about what products you purchased. |
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| This site may use your information to customize the content of the web
pages you view to give you a more personalized experience. We may use
third party tools and services such as Google Analytics and ClickTale to
measure and monitor the user experience for the purpose of site
improvement. These tools do not collect personally identifiable
information. We do not share customer information or their browsing
habits with other organisations for marketing purposes. |
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| We use session cookies to store visitor’s preferences, record session
information so you can return to your shopping cart and make it easier
for you when you next visit our site. These cookies are private to you
and are not available to any other party. |
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| It is our policy to send e-mail confirmations to our customers during
the purchase process and at shipping, in addition to customary business
communications (payment confirmations, etc.). We do not send unsolicited
spam emails, nor will we allow any details you provide us to be passed
to spammers. |
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| If you do not want to receive e-mail from us for other reasons in the
future, please let us know by sending us e-mail or telephone us. |
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If you supply us with your postal and or delivery address on-line you
will only receive the products and information for which you provided us
your address for.
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| Persons who supply us with their telephone numbers on-line will only
receive telephone contact from us regarding your order(s) or support
request if we cannot reach you by email. |
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| If special circumstances arise that may affect your ability to contact
us or access our website in the future, we will use the contact
information you have provided us to inform you of our new contact
information so you will be able to communicate with us if you need to. |
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| If you registered as a customer on this site then at any time you may
log into our web site using your username and password and inspect your
account information. You can view your past transaction information
(e.g., dates on which you made purchases, amounts and types of
purchases) and maintain your contact information (e.g., name, addresses,
phone number). |
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If you make any purchases anonymously, that is you did not use a user
name and password when you completed your purchase in our checkout, then
that transaction information is not added to your purchase history and
you cannot review it later or track that order’s progress.
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| Upon request we offer visitors the ability to have inaccuracies
corrected in contact information, transaction information. You can also
have this information corrected by sending us e-mail. |
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| With respect to security: When you provide sensitive information such as
personal, health, medical or financial information through our website,
the website uses secure SSL encryption technology and you can see
confirmation of this in your web browser with our site URL changing to
green and a secure padlock appearing. |
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| If you feel that this site is not following its stated information
policy, you may contact us by phone, mail, fax or email, please see our
Contact page. |